FAQ

​How Do I Place An Order?

 

To place an order simply add your item to the shopping cart and then checkout.  We use PayPal to process your order.   If your item lets you choose a color or is a personalized item, be sure to include information that is needed for the item.  If you have any questions, just email and we will get back to you as soon as possible. Our email is: info@dustybarnmetalshop.com

 

Secure Ordering and Payment Options:

Your payment is processed securely through PayPal. You can use a credit card, debit card, PayPal balance or any card PayPal accepts.

Once your payment is received, we will begin making your item.  Our shop uses PayPal for secure, online payment processing.

You can use your credit card, debit card or any paypal accepted  payments for ordering.

Shipping Time

Each item is made individually and is made as ordered.  Because we make each item individually your order will ship in about 3-5 days from payment.   Large items or larger orders may take longer. Most orders will ship by US Standard Mail shipping.  We try very hard to get your order sent sooner than expected if possible.

 

Once your order is shipped, you will receive an email through PayPal with the tracking number.

 

Because these are made individually, each item will be unique and have slight differences than pictured.  This is because of the metal processing and color variances..  Be aware that colors show differently on different computers. 

Returns & Refunds:

We hope you LOVE your purchase from us.  But, if you need to return your order, we will accept returns for 14 days from receiving your item.

 

If your item is a customized or Personalized item, there are NO RETURNS unless we make a mistake.

 

If you need to return an item, email us for return authorization.   The unused item must be received  in the Unused, Original packaging and NEW, Unused condition that you received it in. 

Return charges are paid by the buyer.  Original Shipping, handling and insurance costs are not refunded.  

​Shipping Rates:

US Shipping is based on the dollar amount as follows:

  $0.01 -------$14.99  = $5.95

  $15.00 -----$49.99   = $9.95

  $50.00 -----$99.99  = $14.95

$100.00-----$175.99  = $21.95

$176.00----- and Up  = $29.95

  For large items, the rate will be more depending on your address.  Email us a shipping quote for large items or orders.

US Mail Global Shipping Rates are as follows:

  $0.01 -------$9.99  = $24.95

  $10.00 -----$49.99   = $35.95

  $50.00 -----$99.99  = $49.95

$100.00-----$175.99  = $59.95

$176.00----- and Up  = $69.95

For large items, the rate will be more depending on your address.  Email us a shipping quote for large items or orders.

Privacy Policy

We believe in the protection of our customers' privacy. We do  not share your information with anyone.  We do not give away or sell your personal information.

© 2018 by Dusty Barn Metal Shop                                      Email Us with any questions!

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